Returns & refunds
Because every order is sourced in the USA and shipped to Ghana, our returns policy is built around the shipping timeline. Here's exactly how it works.
Before your order ships
You can request a return for selected items and quantities until those items ship from the USA to Ghana. The eligible amount includes what you paid for the item and its shipping.
Choose how you receive your money
- DDAB account credit: receive 100% of the approved amount, ready to use on a future order.
- Original payment method: receive the approved amount minus a 2.9% processing fee.
Example: for a $100.00 eligible return, account credit is $100.00. An original-payment refund is $97.10 after the 2.9% processing fee. The exact amount is shown before you submit.
No returns once an item has shipped to Ghana
Once an item has been shipped to Ghana it cannot be returned, cancelled or refunded. This is final and applies to every order.
Your order is consolidated into a shared international freight container and cannot be separated or recalled once it leaves the USA, and the customs duties and VAT we pay on your behalf at Tema Port are not recoverable. Please confirm your item, colour, size and delivery address before the order moves to the "Order shipped to Ghana" stage — that is the cut-off.
Damaged or incorrect items
- Inspect your item at the moment of delivery and photograph any damage before signing.
- Send us the photos and your order number within 48 hours of delivery.
Refund timing
Account credit appears after approval and can be used at checkout. Original-payment refunds typically appear within 5–10 business days depending on your bank.
Start a return
Sign in and open My orders, choose “Return items,” select the item quantities and reason, then compare both exact outcomes before submitting.