Returns & refunds
Because every order is sourced in the USA and shipped to Ghana, our returns policy is built around the shipping timeline. Here's exactly how it works.
Before your order ships
You can cancel any order for a full refund as long as it has not yet been purchased from the US retailer — that's usually within 24 hours of checkout. Message us with your order number and we'll confirm the cancellation in writing.
No returns once an item has shipped to Ghana
Once an item has been shipped to Ghana it cannot be returned, cancelled or refunded. This is final and applies to every order.
Your order is consolidated into a shared international freight container and cannot be separated or recalled once it leaves the USA, and the customs duties and VAT we pay on your behalf at Tema Port are not recoverable. Please confirm your item, colour, size and delivery address before the order moves to the "Order shipped to Ghana" stage — that is the cut-off.
Damaged or incorrect items
- Inspect your item at the moment of delivery and photograph any damage before signing.
- Send us the photos and your order number within 48 hours of delivery.
- We will repair or refund the item partially once verified.
Refund timing
Approved refunds are issued to the original payment method. Card refunds typically appear within 5–10 business days depending on your bank.
Start a return
Look up your order on the tracking page and then contact us with your order number and photos.